Call Time: 120-minutes before event begins

Reports to: Executive Director
Oversees: Box Office, Gate Admissions, Greeters, Ushers, Custodial, and Bar Personnel

Attire: Dress Blacks What are Dress Blacks?

Description: The House Manager trains and oversees all house personnel. Issues or visitor questions that aren't able to be addressed by any volunteer positions are to be brought to the House Manager's attention, who then appropriately handles any concerns to ensure all visitors have a 5-star experience at Loos Center for the Arts. The House Manager works with the Stage Manager and/or Production Manager to ensure doors, any potential holds, and downbeat all stay according to schedule.

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How to: 

1. Upon arrival, the House Manager gathers the following items from the volunteer station in the Executive Director's office.

   • House Manager Event Overview & Checklist​​

   • iPads, Credit Card Readers, Ticket Scanners, Seating Maps, Assistive Listening Guides, and Volunteer Name Tags

2. The House Manager follows the Events Summary & Checklist to set up the venue for that day's event(s). 

3. If a visitor calls in before Box Office personnel arrives, they attend to any incoming calls.

   • If a visitor asks about parking:​

     • Free parking is located directly at the venue​

     • Premium ticket holders & those with accessibility needs may park directly behind the venue for free

     • Non-premium ticket holders park directly accross the street (Woodstock Middle School lot)

     • For Non-Seated/GA (General Admission) events -- first-come, first-serve parking.

   • If a visitor asks about local restaurants/lodging options:

     • Point them to the "Plan your Visit" page on our website​

   • If ​a visitor asks about venue & seating doors opening time:

     • Advise them the lobby opens 60-minutes prior to events, and seating opens 30-minutes prior to the event start time​

   • If a patron asks about event schedule/timing:​

     • Events at Loos Center for the Arts start promptly at their advertised start time. Depending on the event type (ie. theater), we may not be able to allow patrons to enter the theater after the event start time or may ask them to wait in Atrium until a set "doors re-open" time.

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Preparing Will Call Orders:​​

1. From the Box Office application, select the event you are selling tickets for.​

2. Select tickets

   • If a seated event, select "Seating Chart" and click on the unsold/available seat that the patron desires.

   • If a non-seated/GA (General Admission) event, select the price level and enter the quantity the patron would like to purchase at that price level.

3. Click "Checkout" in the bottom right​

4. On the checkout screen, Make EVERY ATTEMPT to collect the patrons' email address. Emails = Free marketing! If we miss this, we miss potential marketing opportunities. *DO NOT SKIP TO BE SPEEDY!*

   • "Could we please have your email address for your digital receipt?" or "Can we please have your email address so we can add you to our email list?"

5. Delivery options:

   • If phone sale, select delivery option: "Print at Home", "Mobile", "Will Call", or "Standard Mail" for pick up option (only select Standard Mail if transaction is 2-weeks or earlier before event).​

   • If in-person sale, select "No Delivery".

6. Payment options: Select the appropriate delivery option.​​

   • Cash​

   • Check (Payable to "The Woodstock Academy")

   • Comp (Check with House Manager/Executive Director first!)

   • External Payment (Boarding Students ONLY)

   • Credit Card

7. Click "Process Payment"

8. Select "Print Thermal Tickets" ONLY IF in-person transaction. If patron is not going to get their ticket scanned at a later door, click "Check in Tickets", otherwise select "Start New Order".

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Will-Call Pickup/Order Lookup:​​

1. From the Box Office application, select the [Settings Gear] in the top right, then select "Back to Admin"

2. In the top left search magnifying glass, enter the patron who completed the order's last name, OR the name on the ticket.

3. The search bar will populate with customers and orders. Under the "Orders" subheading, select the order that the patron needs their tickets printed for (Hint: In order of most recent order)

4. When the order screen loads, select "Tickets" > "Print Thermal Tickets". If prompted, select the appropriate BOCA printer for your station. (Should be BOCA_via_ethernet or BOCA2_via_wifi)